Get your stuck refund back.

Paste the chat or a screenshot. I'll find the rule, write the complaint in your name, and keep track of the company's deadline.

Free. No sign-up needed. Nothing sends without your tap.

Never asks for your OTP or PINLetters signed by you, not usScreenshots not storedNot legal advice

Is my problem covered?

What I can help with

Your order
Cancelled
Mixer grinder
₹3,499 · paid online
RefundPending for 12 days
An order cancelled or returned, with no refund
Any shopping site or app. I write to their grievance officer.
E-Commerce Rules 2020 · 30 days to fix it
BK
Your bank
SMS
₹1,189 debited from A/c XX21 by UPI. Txn failed at merchant.
Money back?Not yet
A UPI payment that failed, but the money left
The letter goes to your bank, not the app you paid with. It's your bank that owes it.
RBI circular, 2019 · 1 working day, then ₹100 a day
Flight · 14 Sep
Cancelled
DELBOM
Refund of ₹6,240Not received
A cancelled flight
Booked with the airline or through a travel site. The airline owes the refund either way.
DGCA rules · 7 days by card, 14 via a travel site
Bus ticket
Refund in process
Pune → Goa, sleeper
Cancelled by the operator
Refund of ₹1,850Waiting 3 weeks
A bus, hotel or course booking that won't refund
Booking and learning apps that took the money and went quiet.
IT Rules 2021 · 15 days to fix it

Not something I can fix

But I won't leave you stuck. Here's who can help.

A scam, a phishing link or a hacked account
Report it today, by phone or at cybercrime.gov.in. The sooner you do, the better the chance of stopping the money.
Call1930
UPI money sent to the wrong person
The payment went through, so the failed-payment rules don't apply. Ask your bank to contact the other bank.
Your bank
Anything that needs a court
When it needs a hearing, not a letter. File a consumer case, or talk to a lawyer.
e-Jagriti

Four steps

How it works

01
Tell me what happened
Paste the chat, share a screenshot, or just type it. If something key is missing, I'll ask — a few quick taps.
02
I find the rule and draft the complaint
A real regulation, cited by name — Consumer Protection (E-Commerce) Rules 2020, Rule 4(4) — not a vague appeal to be reasonable.
Review before sending
ToFlipkart's grievance officer
FromRahul Verma · rahul@example.com
SubjectFollow-up on an unresolved replacement for a damaged mixer grinder.
AI-drafted, based on what you shared
I bought a mixer grinder from Flipkart on 2 Aug for ₹3,499. The jar arrived rusted, so I requested a replacement on 4 Aug. The replacement was rejected, citing a failed photo validation, and I have since called three times with no resolution. Under the Consumer Protection (E-Commerce) Rules 2020, a platform must resolve a complaint within one month of receiving it. My complaint was filed on 4 Aug, so the deadline is 3 Sep 2026. Please arrange a replacement or a full refund of ₹3,499, and confirm this in writing, by 3 Sep 2026. Regards, Rahul Verma rahul@example.com
At stake
₹3,499
Reply by
3 Sep 2026
What will be shared: Your name and contact, and this letter. Nothing else.
The rule: The platform must redress the complaint within one month (30 days) of receiving it.
High confidence. Ecommerce platform, a clear complaint date, and a rule on the sheet that matches.
Nothing is sent until you approve it.
03
You read it and sign it
Read the whole letter and sign it with your name. Nothing is sent until you approve it, and undo stays open for 6 seconds after. This preview doesn't email the company yet.
Where it's at
You told me
Facts checked
Rule found
Complaint sent
Their replynow
Resolved
04
I keep track of the deadline
Their deadline, what I know and what to do next, in one place. If they reply without fixing it, I write the next letter — to the National Consumer Helpline, or the RBI Ombudsman for UPI — for you to approve. I can't message you yet, so check back in the app.

Live demo — tap through it

Checked for OTPs and PINs

An example

This is what the end looks like

A sample case to show the last screen, not a real result.

You got your money back.

₹3,499

Full refund

from Flipkart

It took 16 days and 1 message. No escalation needed.

You told me
Complaint sent
They replied
Money back

Help the next person

Someone with the same problem is wondering if it's worth trying. Your result is the answer.

Sample case

Refund resolved via Getbaq: ₹3,499 from Flipkart in 16 days. 1 message sent, 0 escalations.

Before you start

Straight answers

Is it really free?

Yes. No sign-up, no card. Signing in with Google is only there if you want your cases on another phone or laptop.

Does it send the complaint for me?

Not yet. You read the whole letter, sign it with your name and tap to send, and I track the deadline from that day. This early version doesn't email the company for you yet.

Will you remind me when the deadline comes?

Not yet. I can't message you. Your case shows how many days they have left and what to do next, so check back. Sign in and it opens on any device.

What do you keep about me?

Your cases, and the name and contact you put on your letters. Never your Aadhaar, PAN, bank details, OTP or passwords. Screenshots are read, then not stored. You can delete a case and your details anytime.

Is this legal advice?

No. I find the published rule that applies and write a short, factual letter. For anything that needs a court, talk to a lawyer.

Ready when you are.

Free. No sign-up needed. Nothing sends without your tap.

Start your case